How to Avoid Dropshipping Order Synchronization Failures? – Tapstitch Help Center

Common Problems

Do not modify the Variants SKU. Tapstitch associates your product Variants through SKU codes and variant IDs.
(Shopify only)Do not modify the Vendor / Variants Inventory.
(Shopify only) Ensure that "Inventory will be stocked at" is set to "ODMPOD".
(Shopify only) Make sure the Vendor is set to "ODMPOD".

You can change between using letters or names for sizing, such as "S" or "Small"
However, you cannot change the size identifier; for example, do not change "S" to "M," as this will cause synchronization issues.
Please note that Wix does not support modifying the names of colors or sizes.

You can alter the color names but ensure they remain accurate.
For instance, if you are stocking a dark blue shirt you can call it "Midnight Blue" but do not change the color name from "Blue" to "Black."

New variants will not be automatically synchronized: If you add new color or size variants in your e-stores backend, they will not automatically be associated with our system's colors and order synchronization will not occur.
Deleting Variants: Once you delete a variant, the deleted variant will no longer be associated with the system, and the association of the remaining variants will not be affected.
For example, if you had a Variant "Black; S" and you deleted it, the association will be lost.
If you re-add a Variant "Black; S," the system will not consider this Variant the original one, and orders for this variant will not be synchronized.

If you have any questions or need assistance, please feel free to contact our customer service team at info@tapstitch.com.