Frequently Asked Questions: Orders

• Order Cancellation Policy
• What does the price of an item include?
• Does the item price include a tariff?
• What should I do if my order information or address information is incorrect?
• How can I track my order?
• How can I pay？
• How long will my orders take?

• Orders that have yet to enter production can be canceled in their entirety.
• Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
• Should you wish to cancel your order, please get inTapstitch's Tapstitch's customer service team at info@tapstitch.com. 

What does the price of an item include?

• The cost of the garment itself.
• The packaging (poly packaging bags). 
• Some items include one-side placement printing or both-side placement printing. 
• An extra fee may be required for additional customization, such as woven labels, custom packaging, and tags.
• If you are asked to pay additional charges when picking up your package, please get in touch with our customer service at info@tapstitch.com. 

Does the item price include a tariff?

• The item price does not include the cost of any tariffs.
• The cost of paying any tariff is the customer's responsibility, not Tapstitch's.

What should I do if my order information or address information is incorrect?

Inaccurate/insufficient information on the address

• If the address provided by you or your customer is deemed by the courier to be insufficient or inaccurate, the package will be returned to Tapstich.
• In such instances, Tapstich will confirm the correct address with you and you will be responsible for the logistics costs of the reshipment.
• If we cannot ship your order due to address issues after it has been completed, we will hold the package for a maximum of one month from the completion date. If you do not provide a valid address within one month, we will destroy the package to avoid leaking the client's design and refund the shipping fee to you.
• If your package is destroyed due to address issues, we will not arrange a new shipment, but you can make a new order. Please remember to enter a valid address. Thank you for your understanding.
   
   

Unclaimed packages

• Unclaimed packages should be returned to Tapstich, and you will be responsible for the logistics costs of the reshipment to yourself or your customer (if applicable).
• Tapstich is not responsible for any incorrect design, order quantity, size, color, or other checkout mistakes that may be made and is not required to provide a return or refund after production in such instances.

How can I track my order?

• After your order is shipped, you will receive an email notification with a tracking number.
• You can also find the tracking number on "the" My Orders" page.
• You can track the shipping with your tracking number or contact our customer service for additional shipping information at info@tapstitch.com. 

How can I pay？

You can checkout online with PayPal, credit cards, or Credit Key.

How long will my orders take?

Non customized orders

• We aim to have non-customized orders shipped within 3 days

Small-volume orders

• We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 

Bulk orders

• We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for). 

Please note that there may be unavoidable delays due to customs clearance, bad weather, flight delays, or other unforeseen circumstances.