Returns Policy

Please reach out to us at info@tapstitch.com within 7 days of receiving your order.
Include in the email:
- Your order number;
- Photos, where relevant, of the issues.

What happens next?

We aim to process all requests within 7 working days.
If your return/refund request is confirmed, you will be able to return the items to Tapstich in their original packaging.
Tapstitch will not accept unconfirmed returns.

Returned items

All returned items should be unused, unworn, and unwashed.
Tapstitch does not accept worn, stained, damaged, or altered items.
We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

If your refund request is confirmed, Tapstich will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from Tapstitch be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
Sample items;
Deliberately damaged items;
Items sent back for return more than 7 days from the date of receipt;
Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;
Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

Orders that have yet to enter production can be canceled in their entirety.
Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
Should you wish to cancel your order, please get in touch with Tapstitch’s customer service team at info@tapstitch.com.

Can I get a refund if my order is not shipped on time?

Small-volume orders

We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for).
If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

Bulk orders

We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for).
If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Tapstitch is the arbiter of what relevant changes are.

How long do I have to submit a return or exchange request?

Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product.
For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.